Poca Tresses — Contact Us

We'd love to hear from you! Whether you have a question about your order, need help choosing a texture or length, or just want to say hi, here's how to reach us.

Get in Touch

Email pocatresses@gmail.com We aim to respond within 24–48 hours, Monday–Friday.

Instagram @pocalocsss DM us for quick questions, styling inspo, or updates on new drops.

Business Hours Mon–Fri, 9am–5pm EST. Messages received outside business hours will be answered the next business day.

Location Based in Covington, GA (Online orders only — no walk-in retail location at this time.) Pick-up available occasionally. Refer to Poca Tresses' Instagram for pickup times and location.

What We Can Help With

• Order status, tracking, and shipping questions
• Texture, length, and collection guidance before you buy
• Returns, exchanges, and refund requests
• Wholesale or collaboration inquiries → pocatresses@gmail.com
• Press or media inquiries → pocatresses@gmail.com or dm @pocatresses

Before You Reach Out

For faster help, please have your order number ready if your question relates to a purchase. Check our Shipping Policy and Return & Refund Policy — your answer might already be there!