Poca Tresses — Terms of Service

Last updated: 7/12/26

Welcome to Poca Tresses. These Terms of Service ("Terms") govern your access to and use of our website, poca-tresses.myshopify.com, and the purchase of any products through it (collectively, the "Site"). By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Poca Tresses is a hair extensions brand offering bundles, closures, frontals, and wigs across the Empress, Lotus, Indigo, and Jade collections. Poca Tresses is operated by Poca Locs LLC, based in Covington, Georgia, USA.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or create an account. By using the Site, you represent that you meet this requirement and that any information you provide is accurate and current.

3. Account Registration

If you create an account, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at [insert email] if you suspect unauthorized use.

4. Products & Pricing

• All product descriptions, images, and prices are subject to change without notice.
• We make every effort to display colors and textures accurately, but slight variations may occur due to screen settings and the natural nature of the hair.
• Prices are listed in USD and do not include applicable taxes or shipping unless stated otherwise.
• We reserve the right to limit quantities, refuse orders, or discontinue any product at our discretion.

5. Orders & Payment

• By placing an order, you're making an offer to purchase, which we may accept or decline.
• Payment is due in full at checkout via our accepted payment methods.
• We reserve the right to cancel or refuse any order suspected of fraud, error, or unauthorized activity.
• Order confirmation does not guarantee product availability; we'll notify you if an item becomes unavailable.

6. Pre-Orders

Pre-order items are made available for purchase ahead of stock arrival. Estimated ship dates are provided at checkout and are estimates only, not guarantees. We'll communicate any significant delays via email or the contact information provided at checkout.

7. Shipping

• Shipping timeframes and costs are provided at checkout and vary by location and method.
• Poca Tresses is not responsible for delays caused by carriers, customs, weather, or other events outside our control.
• Risk of loss and title for products pass to you upon our delivery to the carrier.
• It's your responsibility to provide accurate shipping information; we're not liable for orders shipped to an incorrect address provided at checkout.

8. Returns & Refunds

All purchases are subject to our Return & Refund Policy, which is incorporated into these Terms by reference. In general, hair extensions are final sale once opened or worn, for hygiene and quality-control reasons.

9. Intellectual Property

All content on the Site — including logos, product photography, text, graphics, and the Poca Tresses name and branding — is the property of Poca Tresses or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written permission.

10. User Conduct

When using the Site, you agree not to:

• Violate any applicable law or regulation
• Submit false or misleading information
• Attempt to gain unauthorized access to the Site, other accounts, or our systems
• Use the Site to transmit harmful code, spam, or unauthorized advertising
• Resell products purchased from Poca Tresses without our written consent

11. Reviews & User Content

If you submit reviews, photos, testimonials, or other content ("User Content"), you grant Poca Tresses a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for marketing and promotional purposes. You're solely responsible for the content you submit and confirm you have the right to share it.

12. Third-Party Links

The Site may contain links to third-party websites or services we don't control. We're not responsible for the content, policies, or practices of any third-party site.

13. Disclaimer of Warranties

The Site and products are provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Site will be uninterrupted, secure, or error-free.

14. Limitation of Liability

To the fullest extent permitted by law, Poca Tresses and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products, even if advised of the possibility of such damages. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Poca Tresses and its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

16. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted to the Site with an updated "Last updated" date. Continued use of the Site after changes constitutes your acceptance of the revised Terms.

17. Termination

We reserve the right to suspend or terminate your access to the Site or any account, without notice, for conduct that violates these Terms or is otherwise harmful to Poca Tresses or other users.

18. Governing Law

These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site will be resolved in the state or federal courts located in Georgia.

19. Contact Us

Questions about these Terms? Reach out:

• Email: pocatresses@gmail.com
• Instagram: @pocalocsss