Poca Tresses — Shipping Policy

Last updated: 7/12/26

Thank you for shopping with Poca Tresses! Here's everything you need to know about how we get your hair to your door.

1. Processing Time

• Orders are processed within [2–5] business days of purchase, not including weekends or holidays.
• Pre-order items ship according to the estimated date listed on the product page at checkout — these are estimates, not guarantees, and we'll notify you of any significant delays.
• During high-volume periods (holidays, restocks, launches), processing may take longer. We'll note any expected delays on the Site.
• You'll receive a shipping confirmation email with tracking information once your order ships.

2. Shipping Rates & Delivery Times

Delivery times are estimates provided by our shipping carriers and begin once your order has shipped — not from the order date. Poca Tresses is not responsible for carrier delays.

3. Order Tracking

Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update. You can track your order [insert tracking link/method].

4. International Shipping

• We currently ship to the United States only 
• International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.
• Delivery times for international orders may vary due to customs processing and are outside our control.

5. Shipping Address

Please double-check your shipping address at checkout. Poca Tresses is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us at pocatresses@gmail.com as soon as possible — we'll do our best to update it before the order ships, but cannot guarantee changes once an order is in processing.

6. Lost, Stolen, or Delayed Packages

• Poca Tresses is not responsible for packages lost, stolen, or delayed after being marked "delivered" by the carrier. If this happens, please file a claim directly with the shipping carrier.
• If your tracking shows no movement for an extended period, contact us at pocatresses@gmail.com and we'll help you look into it.
• We recommend selecting a secure delivery location or requiring a signature, if available, for high-value orders.

7. Order Changes & Cancellations

Once an order has been placed, we're unable to guarantee changes or cancellations, as orders are processed quickly. If you need to make a change, email us at pocatresses@gmail.com within [1 hour] of placing your order and we'll do our best to accommodate it.

8. Multiple Shipments

Orders containing pre-order and in-stock items may ship separately, or all together once every item is available. If in the case your items are shipped separately, you'll be notified if your order ships in multiple packages.

9. Questions?

If you have any questions about your shipment, reach out:

• Email: pocatresses@gmail.com
• Instagram: @pocalocsss